MapleTech

Delivering Technology Projects with Confidence

Helping organizations plan, manage and deliver IT infrastructure and enterprise technology initiatives through structured project management, technical understanding and effective stakeholder collaboration.

Credentials and education of Rajan Shah

  • PMP (2025)
  • ITIL v3 Foundation (2015)
  • CCNA Routing & Switching (2010)
  • CCNP Route (2012)
  • B.E. Computer Science & Engineering (2008)

Tools and platforms

  • ServiceNow
  • Power BI
  • JIRA
  • SharePoint
  • Microsoft Teams
  • SolarWinds
  • Wireshark

Services

Four focus areas that support enterprise and mid-sized organizations through technology change.

IT Infrastructure & Network Transformation

Help organizations plan and coordinate infrastructure modernization and network initiatives.

  • Infrastructure refresh and lifecycle planning
  • Enterprise network transformation
  • Infrastructure deployment coordination
  • Technical stakeholder and vendor coordination
  • Implementation planning and risk management
  • Network operations support and vendor management

IT Project & Program Management

Structured leadership to help technology initiatives remain aligned with business objectives, timelines, and delivery expectations.

  • Project planning and execution
  • Program governance and reporting
  • Risk, assumption, issue, and dependency management
  • Budget, schedule, and resource coordination
  • Executive stakeholder communication

ServiceNow & IT Service Management

Support for governance, service management processes, platform data quality, and operational improvement initiatives.

  • ServiceNow governance and coordination
  • ITSM process improvement
  • Configuration and inventory data quality initiatives
  • KPI dashboards and operational reporting
  • Release coordination and issue tracking

Project Governance & Performance Reporting

Improve project visibility, accountability, and decision-making through consistent governance and reporting practices.

  • Project health reporting and KPI development
  • Data quality reviews and tracking
  • Issue, dependency, and escalation management
  • Delivery assurance and readiness tracking
  • Process standardization and continuous improvement

Every organization and technology initiative has different requirements. MapleTech takes a structured, collaborative approach to understanding project objectives, identifying delivery challenges, and supporting practical solutions aligned with business priorities.

Discuss a Project

About MapleTech

MapleTech IT and Consultancy Services Limited is a Canadian IT consulting company based in Langley, British Columbia.

Our focus is on helping organizations plan, coordinate, and deliver enterprise technology initiatives through structured project management, infrastructure knowledge, and effective governance.

Our professional foundation includes 18 years of experience in IT infrastructure and project management, with exposure to enterprise infrastructure programs, network transformation, IT service management, operational reporting, and cross-functional stakeholder coordination.

We value clear communication, disciplined planning, transparent reporting, and proactive risk management throughout the project lifecycle.

Our approach is to understand business objectives, establish a practical delivery plan, maintain project visibility, and support teams in addressing delivery challenges.

Why choose MapleTech

Structured Delivery. Practical planning, milestones, dependencies, and risk management.

Stakeholder Collaboration. Clear communication across technical teams, business stakeholders, vendors, and leadership.

Visibility and Accountability. Reporting, performance tracking, and proactive escalation.

Technical and Project Perspective. Combining infrastructure knowledge with project leadership.

How We Work

A practical approach that keeps objectives, plans and progress clear for everyone involved.

  1. Understand objectives

    Clarify business objectives, scope and constraints with the people involved.

  2. Plan delivery

    Establish a practical delivery plan with milestones, dependencies and risks identified.

  3. Maintain visibility

    Keep progress, issues and risks visible through clear, consistent reporting.

  4. Support resolution

    Help teams address delivery challenges and escalate early when needed.

Professional Experience

Rajan Shah, PMP, brings 18 years of experience in IT infrastructure and project management, supported by a background in enterprise technology environments and cross-functional delivery.

His areas of professional experience include enterprise IT infrastructure and network programs, infrastructure refresh and modernization initiatives, IT project governance and delivery management, ServiceNow governance and IT service management, project performance reporting, data quality, and stakeholder management.

His approach combines technical understanding with structured project leadership, stakeholder communication, and delivery coordination.

Professional experience reflects Rajan Shah's career background and is distinct from engagements delivered by MapleTech.

  • Enterprise IT infrastructure
  • Network modernization
  • Project and program management
  • ServiceNow governance and ITSM
  • Project governance and reporting
  • Risk and stakeholder management
Portrait of Rajan Shah, PMP
Rajan Shah, PMP18 years in IT infrastructure and project management

Career highlights

  • Oversaw a vendor team of 130+ onsite network support engineers across the Americas
  • Led customer escalation management for a network service tower supporting a global team of 250+ engineers
  • Led network operations teams of 50+ engineers covering LAN, WAN and wireless support
  • Led large-scale ServiceNow data quality and reporting work, including data migration, legacy record clean-up and dashboards for global stakeholders
  • Defined SLAs, KPIs and root cause analysis practices for technical support operations

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Frequently Asked Questions

Do you work remotely or on-site?

Both. Rajan currently works remotely and is open to remote as well as on-site work, depending on the needs of the engagement.

What types of organizations does MapleTech work with?

MapleTech focuses on enterprise and mid-sized organizations that are planning or delivering IT infrastructure and enterprise technology initiatives.

What industries does Rajan have experience in?

Rajan’s professional experience, gained through his career in enterprise technology environments, spans investment banking, semiconductor and technology manufacturing, consumer electronics and manufacturing, retail, sportswear and consumer goods, oil and gas and energy technology, and IT and telecom. This reflects his career background and is distinct from engagements delivered by MapleTech.

How does an engagement begin?

With an introductory call to understand your objectives, scope and delivery challenges. To arrange one, call +1 604-506-7450 or email mapletechit@outlook.com.

Let's Discuss Your Next IT Project

Whether you are planning an infrastructure refresh, managing a technology program, or looking to improve IT service management, we welcome the opportunity to understand your requirements.

Business name
MapleTech IT and Consultancy Services Limited
Contact
Rajan Shah, PMP
Location
Langley, British Columbia, Canada
Email
mapletechit@outlook.com
Phone
+1 604-506-7450
LinkedIn (Rajan Shah)
linkedin.com/in/rajan-shah-pmp-09584613
LinkedIn (Company)
linkedin.com/company/mapletechit